Experience

Selected Experiences

Click on an experience below to view more details.


RS2

RS2 Software p.l.c. (often referred to as RS2 International) is a global fintech and payment processing solutions provider. It delivers omnichannel payment software for banks, financial institutions, payment service providers (PSPs), software vendors, and merchants. It's flagship product is BankWORKS, a modular payment platform.

I joined RS2 as a Developer, Project and Product Manager in 1996 and worked on:

  • Product development (ATM/POS/PIN management, BankWORKS 2)
  • Project management
  • Customer support
  • Documentation
  • On-site implementation
  • Customer training
  • Bank acceptance test

RS2 customers that I have worked with (on- and offsite) include:

  • Agro Banka
  • Banca Commerciala „Ion Tiriac“ S.A.
  • Bancorex S.A.
  • Banca Agricola S.A.
  • Barclaycard
  • Belvnesheconombank
  • Czech Savings Bank
  • E-Bank
  • Elbim Bank
  • Graphium
  • Halyk Narodny Bank
  • HSBC Malta
  • Hungarian Foreign Trade Bank
  • Imperial Bank
  • Procard
  • RomCard S.A.
  • Russian Savings Bank
  • Telekurs Payserv A.G.
  • Trust Bank Ltd.
  • Unexim Bank
  • Varazdinska Banka H.H.
Tags
#ATM Management #POS Management #PIN Management #Payment Processing #Omnichannel Payments #Banking Software #Financial Institution Solutions #Payment Service Provider Solutions #Software Development #Project Management #Customer Support #Documentation #On-Site Implementation #Customer Training #Bank Acceptance Testing
RESIS

ECON Software Services was a company that provided business optimization and restructuring consulting. In order to facilitate the consulting process, the company developed a software platform called RESIS (Restructuring and Optimization Information System) to support their consulting services.

RESIS had various built-in functions such as flow charts, measurement, process-oriented corporate management and benchmarking, integrated activity-based costing, allocation of overhead costs according to source.

In addition the platform also supported simulating various scenarios by changing parameters (i.e. tax changes, product price variations, process changes, resource changes) allowing consultants and customers to simulate changing and transitioning environments - in particular moving from department based to process based accounting and optimizing processes to support just in time stocking, processing and delivery.

I joined the company as Chief Development Manager in 2000 and was responsible for the overall architecture, technology stack, and development process of the platform. I led the redesign and development of the RESIS product from a standardized MS Access solution to a client/server architecture with Visual Basic (and later Visual Basic .NET) as user interface frontend and Oracle as database server backend.

Tags
#Process Mapping #Workflow Management #Cost Accounting #Integration with MS Visio #Integration with MS Access #Scenario Simulation #Parameter Adjustment #Reporting and Analytics #User Management #Data Import/Export #Customizable Templates #Process Optimization Recommendations #Real-Time Data Analysis #Multi-User Collaboration #Audit Trail and Version Control #Customizable Dashboards #Alerts and Notifications #Resource Allocation Management #Budgeting and Forecasting Tools
Uniblue

Uniblue is a software company that develops utility and optimization software for Windows operating systems. It was primarily known for its products WinTasks, WinBackup and Process Database and API.

I joined Uniblue as a Senior Software Developer in 2004 and was working on the WinBackup product.

  • Development of product modules (WinBackup - Tape Backup System)
  • Introduction of development and coding standards, guidelines and a more stable development environment as well as a document management system that enables collaboration between all departments involved (SDLC).
  • Writing technical white papers, articles and documentation
Tags
#Windows Utilities #Software Development #Optimization Tools #Backup Solutions #Process Management
NetRefer

NetRefer was a startup that developed an SaaS affiliate marketing platform for iGaming operators to run their affiliate programs efficiently.

I joined NetRefer as a Product Operations Manager in 2007 to lend my expertise in product development, operations and management to help scale operations. Here are a few key achievements:

  • Development of the departments: Customer support and sales
  • Scaling of operations to over 30 employees
  • Introduction of standards for workflows and task tracking
  • Development and introduction of a help desk system
Tags
#Affiliate Marketing #Platform Development #Multi-Channel Support #Sales and Marketing Tools #Reporting and Analytics #Customer Management #Documentation #QA #Compliance and Security
Wildgras

I founded Wildgras Co Ltd to cooperate in building a range of software products and businesses. Additionally, the company offered outsourcing and consulting in software management, organization and development with a focus on driving innovation, supporting startups and developing own products.

The list of my clients included (besides various startups and online casinos):

  • netrefer.com, support and product development of the HelpDesk system
  • davidjpphillips.com, consulting and website development
  • Anette Røpke, consulting and website development
  • acumum.com, consulting and website development
  • demetriades.com, website development
  • Sofie Kirk Kristiansen, consulting
  • Simplicity5, co-founder and product development
  • TastePlease, CTO and product development
  • BetFinal, payment provider integrations
  • Cherry Casino, website development
  • Platinum Casino, website development
Tags
#Software Development #Product Management #Consulting #Outsourcing #Innovation Support #Startup Mentoring #Web Development #Website Design and Development #Payment Provider Integrations
PapayaPaths

Papayapaths operated as an educational and lifestyle platform aimed at helping consumers and businesses adopt lower-waste practices. Its identity was built around the classic environmental framework: Reduce, Reuse, Recycle.

I was recruited to help build a reverse online platform for the company to stage and manage the reverse auctions.

Tags
#Reverse Auction Platform #Environmental Sustainability #Low-Waste Practices #Consumer Education #Business Solutions #Online Marketplace #Product Listings #Bidding System #User Accounts #Customer Support
Simplicity5

Simplicity5 was a startup that developed a ticket management platform specifically for the iGaming industry to streamline support and issue resolution and provide easy integration with iGaming platforms to provide a seamless experience.

The primary goal and objective was to provide a highly optimized and integrated helpdesk platform that could reduce ticket resolution times and improve customer satisfaction for iGaming operators from minutes to seconds.

I co-founded Simplicity5 as CTO and provided the custom framework with which I developed and managed the entire platform.

Tags
#Email Ticket Management #Multi-Chat Support #Ticket Prioritization #Automated Responses #User Management #Reporting and Analytics #Integration with iGaming Platforms #Customizable Ticket Forms #Multi-Language Support #Knowledge Base #Preset Ticket Templates #Ticket Assignment and Routing #Real-Time Notifications #Ticket Escalation #Ticket Tagging and Categorization #Ticket History and Audit Trail #Customizable Ticket Statuses #Ticket SLA Management #Ticket Collaboration Tools #Ticket Feedback and Surveys
TastePlease

TastePlease was a startup that developed a responsive social dining platform to bring people together around food, a kind of AirBnB for foodies.

The platform was developed with a small team of developers and designers, and I was responsible for the overall architecture, technology stack, and development process.

Heavy emphasis was placed on user experience and design, with a clean and intuitive interface that made it easy for users to discover and book dining experiences and support for mobile devices.

Tags
#Event Hosting #Event menus management #Event ticket management #Pricing and Payments #Social Networking #Reviews and Ratings #Event Scheduling #Notifications and Reminders #User Profiles #Search and Discovery #Photo Sharing
EPTI

EPTI was a holding company and software venture builder with 27 portfolio companies and more than 250 employees in 8 different countries, mainly working remotely.

I joined EPTI in late 2019 as new hands-on CTO to primarily help scale the business and lend my expertise in technology, product development, operations and MVP building and startups.

Here are some highlights of my experience and contributions during my time at EPTI:

  • Optimized cloud infrastructure resulting in cost savings of 40+%
  • Talent acquisition to expand DevOps and development teams by 100%
  • Leadership and management coaching
  • Optimized HR talent acquisition tools and processes
  • Raised venture capital
  • Interim CEO for InBanner startup
  • Assisted in IPO
  • Technical due diligence for acquisition and merger
  • Pitch decks and investment acquisition
  • Participated in various startup events and conferences
Tags
#Venture Builder #Startup Studio #Product Development #Service Launch #Innovation #Entrepreneurship #Technology Consulting #Business Strategy #Market Research #Prototyping #MVP Development #Funding Support #Team Building #Networking #Partnerships
Apotekamo

Apotekamo was the first online pharmacy in Serbia and Croatia, offering a wide range of pharmaceutical products and services to customers in the region.

Apotekamo was one of the in-house ventures of EPTI, where I helped create the initial MVP concept, architecture, and technology stack for the platform.

Tags
#Multi-Vendor Online Platform #Pharmaceutical Products #Health Services #Prescription Management #Order Tracking #Customer Support #Payment Processing #User Reviews and Ratings #Mobile-Friendly Design #Secure Data Handling #Inventory Management #Promotions and Discounts
InBanner

InBanner combines the banner with the payments steps into one, making it fast and simple for visitors to make a transaction.

InBanner gives affiliates the ability to use the power of Bank Payments within banners on any domain and site. The technology enables a flow that immediately converts traffic into potential transactions, conversion without leaving the affiliate's page.

I joined InBanner as a hands-on CPTO in 2022 after having spent nearly a year previously as interim CEO and I am responsible for the overall architecture, technology stack, and development process.

Tags
#SaaS Platform #Ad Management #Campaign Analytics #In-banner registration #Performance Tracking
FTDx

FTDx is a startup that provides a platform for unlocking new revenue streams for iGaming Operators by using their blocked traffic to generate additional revenue.

I joined FTDx as a hands-on CPTO in 2023 and I am responsible for the overall architecture, technology stack, and development process.

Tags
#SaaS Platform #Reporting #API Integration #User Management #Multi-Language Support #Customizable Templates #Real-Time Analytics #Data Export #Payment Processing #Affiliate Management #Traffic Monetization #Revenue Optimization #Customer Support Tools #Marketing Automation #Security and Compliance